COVID-19 POLICY

Our core priority is to provide a fun and safe holiday for all our guests and our staff here at Mangawhai Heads Holiday park. To this end we have undertaken a thorough risk assessment of the effect Covid-19 may have for everyone using the park during the 2021-22 summer and autumn seasons. Alongside this we have listened carefully to the experts on the efficacy of vaccination in relation to the severity of the virus and its spread.

Mangawhai Heads Holiday Park has therefore made the decision to only recruit staff who are fully vaccinated, and to ensure that everyone is as safe as possible while in our care, we are also requiring that all guests, visitors, staff, and contractors are fully vaccinated. This policy will initially apply from 3rd December 2021 until 30 April 2022. The only exemptions are children who are under 12 on date of arrival and those holding a medical exemption certificate.

Our standard Terms and Conditions apply, except for the following addition.

Vaccination Requirements

FULL COVID-19 VACCINATION IS REQUIRED FOR ALL GUESTS FROM THE  3rd DEC 2021 – 30th APRIL 2022. NO JAB = NO STAY

The reservation holder is responsible to ensure the entire group in the booking is fully vaccinated and can provide the required official NZ Government proof.
Children under the age of 12 years old at the time of their visit will not be required to show proof of vaccination. If you are unable to get a vaccination for medical reasons, you will be required to show proof of your government approved exemption.

Proof of NZ Government Digital Vaccination Certificate

1. Official proof from a valid Government record of vaccination status or exemption must be provided for all guests in your party on arrival as a prerequisite for checking in. Your Covid passport will be scanned on arrival. Proof of age may also be requested for children under the age of 12
2. Wrist bands will be issued to all approved guests aged 2 and over which must be worn for your entire stay from 20^th December – 8^th Feb 2022
3. During your stay you might be requested by a member of the Mangawhai Heads Holiday Park team to provide this information.

Please be assured that all information provided will remain private and secure and the purple card issued at the time of vaccination will not be accepted as proof. To improve the check in process, you may email through your Vaccine Passport in advance before your stay.

 

COVID-19 No Vaccination Cancellations

We acknowledge that not everyone wishes to be vaccinated against Covid-19. If you are not vaccinated and you have a booking with us between the 3rd December 2021 and 30th April 2022 please contact us and you will be entitled for a full cancellation refund. Cancellations will only be accepted via email.

COVID-19 Cancellation Policy due to travel restrictions

For existing Peak Season and Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to credit the full amount to your account or alternatively we can provide a full refund. We kindly ask that you give us as much notice as possible of any cancellations.

1. This Cancellation Policy supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.
2. This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates.
3. If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.
4. Any credit is valid up to 30^th June 2022 and subject to availability.
5. This does not cover any other Covid-19 related reason including event cancellation, illness ,an unfavourable weather forecast, or failure to meet the requirements of our vaccination policy. We recommend you take out domestic travel insurance with a company covering Covid (e.g. Southern Cross)

Please note that cancellations and refund terms and conditions may vary between booking platforms.
Please note that the cancellations and refund terms and conditions on the booking platform within which the booking was made take precedence.

 

Safety Measures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available at reception.
VACCINATION PROOF | Will be required between the 3rd December 2021 and 30 April 2022 for all guests 12 years+.
QR CODE SCANNING | Scanning the QR code and registering all guests, and visitors on arrival at the Park is mandatory for contact tracing purposes.
SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.
HAND HYGIENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.
GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.
SHARED SPACES | We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the amenities block.

We will also be limiting numbers in reception to 4. We kindly ask you to consider your fellow Park guests and our team by adhering to these limits. Please adhere to Government recommendations for social distancing and mask wearing. Masks are mandatory in reception and recommended in communal areas.

What to do if you are unwell during your stay?

Should you have any flu or Covid-19 symptoms during your stay, please immediately phone Healthline on 0800 358 5453 for advice about getting tested. Please then also phone Mangawhai Heads Holiday Park reception on 09 431 4675   for any further guidance relating to your stay.

Find out if you can travel

Please find the latest domestic travel information here.

Contact Us

Please contact us via email or phone our friendly reception if you require further information.
stay@mhhp.co.nz
09 431 4675

 

 

Booking Terms and Conditions

Payment Policy

• All prices quoted are in NZ $ and include GST. The total amount is payable at the time of booking. If the check in date is more than 30 days, the deposit payable is 50% of the total booking and the balance is payable on arrival.
• Late check out will incur an extra fee of 20% the room or site rate per hour or part thereof.
• We reserve the right to change the site or room within the class of site or room without notification.

Cancellation Policy

• If you need to cancel, this can only be done by e-mail please quote your reservation confirmation number. Payments for bookings cancelled 10 days or less will be forfeited,unless we can relet the cabin/site for the full time booked. A $50 admin fee applies. For all other cancellations (except peak) a $25 admin fee will apply.
• No refunds will apply to cancellations for peak bookings.( 20^th Dec – 8^th Feb, Easter, Queens birthday, Matariki and Labour weekend)
• Accommodation is non-refundable and non-transferable should guests decide to alter or leave before their scheduled departure date.

General Expectations

Parking:

• Vehicles are to be parked alongside your booked site .
• Limited Extra parking is available outside the gates and is 1^st come basis and not guaranteed.

Speed:

• Speed limit in the park is 5 kph (walking pace).
• When backing a trailer, boat, or caravan you must have a spotter/ safety person.

Conduct:

• Mangawhai Heads Holiday Park has strict guidelines to control loud, drunken, and disorderly behaviour.
• The Park also has a 10:30pm - 7am noise curfew.
• Where in our opinion the above behaviour or noise rules are not adhered to, we reserve the right to cancel the booking without refund of any kind, this will be done after 1 warning only.