Policies

Reservations are a contract between MHHP & the person named on the reservation and are not transferable to any other person without management consent. i.e. the named person must occupy the site/cabin for the duration of  the contract & is ultimately responsible for all occupants.

Infants are 0 - 23 Months of Age 

Children are 2 - 14 Years of Age

Adults are 15 Years and Older

Check in is from 2pm in cabins an 11am on sites. Check out is 10am for all guests. On arrival please check in at office before entering park.

A deposit is required to confirm your reservation. Balance of account is payable on arrival & must be for the full time booked. No reduction for early departure or late arrival. Minimum stay/tariff applies at peak times. Peak times include 20th December – 1st February, Easter Weekend & Labour Weekend.

Deposit for bookings cancelled within 10 days of arrival will be forfeited unless cabin/site can be re-let for full time booked, less $20 administration fee. No refund for early departure and No refund for cancellations during peak times. Peak times include 20th December – 1st February, Easter Weekend & Labour Weekend.

Visitors must check in at the office prior to entering the park. Visitors vehicles are not permitted in the campgrounds. A visitor is a person who is not staying the night & must vacate the park by 10pm, unless registered as a guest and fees paid for length of stay. The siteholder is responsible for visitors & guests while they are in the park. Remember, your guests must pay before they stay, not as they leave! Failure to pay is dishonest and will be treated accordingly.

Caravans/tents must be sited as directed by management or staff. No ropes on trees, hedges or electrical outlets. You must be confined within the marked boundaries. Drawbars must face roadways. More than one tent may occupy site, provided there is a 3 metre gap between tent/caravan on adjoining sites. Should sites be vacated prior to reservation term, we reserve the right to re allocate the site.

Fires or braziers are not permitted in camp/reserve areas including the beach. Fireworks are only permitted on the beach facing out to sea and not after 10pm. All tents/caravans must be placed on site to give a 3 metre gap from those on adjoining sites, excluding drawbars, ropes etc. Caravans & campervans must display a current electrical warrant of fitness & comply with LPG standard (NZS5426.1996). You must also supply your own waste water container.  Please do not let waste water run on the ground. Tents wanting to connect to power supply must have an approved isolating transformer or RCD safety switch & reyrolle plug. Our power supply is 16A. 

No generators are to be used on the Reserve except for emergencies or contractual use.

A maximum of 5 litres of fuel is permitted on site & must be stored in a regulatory compliant container.  Please ensure all gas bottles are in current hydro-test survey. Please familiarise yourselves with the camp evacuation plan.

Parents/caregivers are responsible for their children’s safety at all times. Children under 5 must be accompanied by an adult when using toilet/shower facilities. Parental control is expected at all times. In consideration to other guests, children are not to be roaming the grounds unsupervised between 10.30pm – 7am.

Bikes, skateboards and scooters are not permitted in or around amenity areas for safety reasons. Helmets to be worn when riding bikes & not to be ridden after 9pm. No motorbikes, motocross bikes, quads or motorised scooters are to be ridden in camp or on beach.

The playground is out of bounds from dusk – 7am.

To ensure all guests have a great holiday, we expect common sense & consideration to be shown at all times to all people. The management reserves the right to refuse entry and remove from the premises any person who, in their opinion, does not conduct themselves in a decent and reasonable manner. No refund will be given in such circumstances. Complete quietness must be observed from 10.30pm – 7am. Electronic or musical equipment must be kept at low volume at all times.

Alcohol is not permitted in any of the amenity areas.

All camp buildings/amenities are smokefree.

The kitchen is to be used as intended. It is not a recreation room. Benches are not for sitting or sleeping/relaxing on. If you rely on iPods, phones, PlayStations etc, please ensure you book a powered site. There is to be no playing of electronic devices in the kitchen.

Rubbish bins are for domestic table waste only and collected by refuse collectors. They will not take large items i.e. BBQ's, gazebo frames, tent poles etc. These must be removed by the guests themselves.

Water is metered in the camp, thus no wastage please. Water bombs/balloons are prohibited for safety reasons. Water pistols not to be filled or used inside amenities blocks.

All the water around the park is safe to drink. 

Our sewerage system only copes with human waste and toilet paper being flushed down toilets. Please use receptacle provided for all sanitary items and rubbish bag for nappies, wipes etc.

Sorry, campers or visitors are not permitted to have animals or pets in the park (in or out of vehicles) at any time.

Only one vehicle per site is permitted. No parking on or in front of empty sites or driveways.  Extra vehicles must be parked outside the camp gates. No visitors vehicles in campground.

The speed limit is 10KPH = walking pace. Watch for children! Pedestrians have right of way. Speed or dangerous driving could result in your car being denied entry.

Boats & trailers must be parked in boat parking area on the South Side, accessible via North Street into Alimar Cresent.

The Kaipara District Council or Park management shall not be held responsible for the loss, theft or damage of any property for any reason, regardless of the cause. This includes any fault pertaining to any fitting, appliance or piece of apparatus within the vicinity of the campground.

For Police, Fire or Ambulance, dial 111,then notify camp management. If the fire siren sounds in town – please don’t be alarmed, this is an alert for our local volunteer firefighters only. In the unlikely event of a Civil Defence siren, staff will advise you of the evacuation process. For an emergency after hours, please dial 09 4314676 or press the intercom by the office door to contact management. 

For urgent matters after hours, please dial 09 431 4675 to obtain onsite manager or press the intercom at the office door

Gates will be locked at 10.30pm and reopened at 6.30am. If you need to use your car outside these times, please ensure your vehicle is parked outside the gates.

COVID-19 POLICY

Our core priority is to provide a fun and safe holiday for all our guests and our staff here at Mangawhai Heads Holiday park. To this end we have undertaken a thorough risk assessment of the effect Covid-19 may have for everyone using the park during the 2021-22 summer and autumn seasons. Alongside this we have listened carefully to the experts on the efficacy of vaccination in relation to the severity of the virus and its spread.

Mangawhai Heads Holiday Park has therefore made the decision to only recruit staff who are fully vaccinated, and to ensure that everyone is as safe as possible while in our care, we are also requiring that all guests, visitors, staff, and contractors are fully vaccinated. This policy will initially apply from 3rd December 2021 until 30 April 2022. The only exemptions are children who are under 12 on date of arrival and those holding a medical exemption certificate.

Our standard Terms and Conditions apply, except for the following addition.

Vaccination Requirements

FULL COVID-19 VACCINATION IS REQUIRED FOR ALL GUESTS FROM THE  3rd DEC 2021 – 30 APRIL 2022, NO JAB = NO STAY

The reservation holder is responsible to ensure the entire group in the booking is fully vaccinated and can provide the required official NZ Government proof.
Children under the age of 12 years old at the time of their visit will not be required to show proof of vaccination. If you are unable to get a vaccination for medical reasons, you will be required to show proof of your government approved exemption.

Proof of NZ Government Digital Vaccination Certificate

Official proof from a valid Government record of vaccination status or exemption must be provided for all guests in your party on arrival as a perquisite for checking in. Proof of age may also be requested for children under the age of 12

Wrist bands will be issued to all approved guests aged 2 and over which must be worn for your entire stay from 20th December – 8th Feb 2022

During your stay you might be requested by a member of the Mangawhai Heads Holiday Park team to provide this information.

Please be assured that all information provided will remain private and secure. Please note the purple card issued at the time of vaccination will not be accepted as proof.

 

COVID-19 “No Vaccination” | Cancellations

We acknowledge that not everyone wishes to be vaccinated against Covid-19. If you are not vaccinated and you have a booking with us between the 3rd December 2021 and 30th April 2022 please contact us and you will be entitled for a full cancellation refund. Cancellations will only be accepted via email.

COVID-19 Cancellation Policy due to travel restrictions

For existing Peak Season and Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to credit the full amount to your account or alternatively we can provide a full refund. We kindly ask that you give us as much notice as possible of any cancellations.

This Cancellation Policy supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.

This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates.

If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.

Any credit is valid up to 30th June 2022 and subject to availability.

This does not cover any other  covid related reason including event cancellation, illness ,an unfavourable weather forecast, or failure to meet the requirements of our vaccination policy. We recommend you take out domestic travel insurance with a company covering Covid ( e.g. Southern Cross)

Please note that cancellations and refund terms and conditions may vary between booking platforms.
Please note that the cancellations and refund terms and conditions on the booking platform within which the booking was made take precedence.

 

Safety Measures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available at reception.
VACCINATION PROOF | Will be required between the 3rd December 2021 and 30 April 2022 for all guests 12years+.
QR CODE SCANNING | Scanning the QR code and registering all guests, and visitors on arrival at the Park is mandatory for contact tracing purposes.
SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.
HAND HYGIENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.
GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.
SHARED SPACES | We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the amenities block.

We will also be limiting numbers in reception to 4. We kindly ask you to consider your fellow Park guests and our team by adhering to these limits. Please adhere to Government recommendations for social distancing and mask wearing. Masks are mandatory in reception and recommended in communal areas.

What to do if you are unwell during your stay?

Should you have any flu or Covid-19 symptoms during your stay, please immediately phone Healthline on 0800 358 5453 for advice about getting tested. Please then also phone Mangawhai Heads Holiday Park reception on 09 431 4675   for any further guidance relating to your stay.

Find out if you can travel

Please find the latest domestic travel information here.

Contact Us

Please contact us via email or phone our friendly reception on if you require further information.
stay@mhhp.co.nz
09 431 4675

 

 

Thank you for your support and we hope you have an enjoyable stay in Mangawhai. If we can be of any assistance to you, you can catch us either in the office or at work in the park.

Have a wonderful stay.

Richard, Noela, Eugene and Hayley

ACCOMMODATION

Mangawhai Heads Holiday Park

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